Refund Policy

This policy explains how refunds and cancellations work for services provided by Brilliant Unicorn Ltd.

1. Solar lead matching — free service

Our solar lead-matching service is completely free to homeowners, businesses, and institutions. Because there is no charge to you, no refund applies.

Any payments you make for solar equipment, installation, or maintenance are made directly to the installer or EPC company, not to Brilliant Unicorn Ltd. Refund requests for those services must be directed to the installer in accordance with their own terms.

2. Fintech consulting services

Paid consulting engagements are governed by individual statements of work (SOW) agreed before work begins. Each SOW will specify:

• Scope of work and deliverables
• Payment schedule and milestones
• Cancellation and refund terms specific to that engagement

3. General refund principles

Where a paid service has been provided:

• If work has not yet commenced, a full refund will be issued within 14 business days of cancellation.
• If partial work has been delivered, a pro-rata refund may be issued based on work completed, at our discretion.
• If all deliverables have been provided and accepted, no refund will be issued.

4. How to request a refund

Email ceo@brilliantunicorn.com with:

• Your full name and contact details
• The service and date of purchase
• Reason for the refund request
• Proof of payment (receipt, invoice, or transaction reference)

We aim to respond to all refund requests within 5 business days.

5. Payment methods

Refunds will be returned to the original payment method (bank transfer, M-Pesa, or other) used for the transaction. Processing times depend on the payment provider and may take 5–14 business days.

6. Disputes

If we cannot resolve a refund request to your satisfaction, you may escalate the matter through the relevant Kenyan consumer protection channels or the courts of Nairobi, Kenya.

7. Contact

Brilliant Unicorn Ltd
Nairobi, Kenya
Email: ceo@brilliantunicorn.com
Phone: +254 797 560 284